Refund policy
A. Instructions on Withdrawal
Introduction
Consumers are entitled to a right of withdrawal as outlined below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason.
The withdrawal period will expire after fourteen days from the day on which you, or a third party nominated by you (other than the carrier), take possession of the last goods.
To exercise your right of withdrawal, you must inform us (aloeland.de by LAGORNA Handels GmbH, Lilienthalstr. 27, 85399 Hallbergmoos, Germany, Email: info@aloeland.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any supplementary costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same payment method you used for the initial transaction, unless we have explicitly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this results from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Exclusions or Early Expiry of the Right of Withdrawal
The right of withdrawal expires early for contracts for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
General Notes
- Please avoid damaging or contaminating the goods. Please return the goods in their original packaging, including all accessories and components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure the goods are adequately protected against damage during transport.
- Please do not return goods to us without prepaid postage.
- Please note that the above points (1-2) are not prerequisites for the effective exercise of the right of withdrawal.
B. Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To:
aloeland.de by LAGORNA Handels GmbH
Lilienthalstr. 27
D-85399 Hallbergmoos
Germany
Email: info@aloeland.de
I/We () hereby give notice that I/We () withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (*):
Ordered on () ____________ / Received on () __________________
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate
